Return Policy

All of Saltysea's products are non-refundable, so it's very important you follow our (size guide) or email us at stephanie@saltysea.co.nz with any questions before you purchase to ensure you have the perfect fit. If you find your piece isn't fitting quite right, we are more then happy to issue you a store credit to the value of the product (minus original shipping charges) if the following is met:

  • Unworn items must be returned within 14 days of delivery date
  • Unworn items must have hygiene sticker in place and all swing tags attached
  • Unworn items must be returned in original Saltysea bag

We do not accept returns on sales or promotions

Every product we send out is initially quality controlled, however, in the unlikely event of a faulty item, please contact us at stephanie@saltysea.co.nz as soon as possible so we can start the exchange process. Saltysea will bare the return shipping costs, so please keep your postage receipt and we will reimburse you if we deem the item to be faulty. If the package does not reach us safely, we will not be able to complete the exchange, so it is recommended to use a tracked method for safe delivery. Once your item is returned to us, has been inspected and if we deem it to be faulty, you will be given a store credit so you can repurchase from our online store.

Please note... All our colours can slightly differ in each production run. We also shoot a lot of our photography out doors, therefore lighting may have an effect on the colour(s) in the photos and the fabric colour may appear slightly different in real life.